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The Tuning Works
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Introduction The purpose of our Data Protection & Privacy Policy is to explain how The Tuning Works collects personal data about you when you interact with us.
Personal data is information about an individual that could, alone or together with other information personally identify that individual.
Information such as full name, address, email address and telephone number are examples of Personal data. The Tuning Works is committed to ensuring that all personal data supplied by its clients is collected and processed fairly and lawfully.

Personal Information Held By The Tuning Works

We need a limited amount of personal data for us to provide products and services to our clients and end users. The personal data collected will generally include: company name, individual contact name (first and last name), postal address, telephone and fax numbers, email addresses, IP addresses. Some personal information may be collected through technical logs which are stored for a limited period. This may contain email addresses and subject information. Without this information we cannot provide a service to you. How Information Is Obtained By The Tuning Works We obtain personal data in a number of ways which include orders placed by clients using our order form on our web site, via updates made using our web site or from enquiries made via our contact page or email. Some personal information may be obtained from server logs, cookies or social media.

How The Tuning Works Uses Personal Data It Holds

We do not store credit card details nor do we share customer financial details with any 3rd parties. We will use the personal information held to process orders, provide services and to comply with our legal obligations. We also use your personal data to respond to queries, requests and complaints. The information you provide enables us to respond. We will keep a record of correspondence on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience. Personal information may be used to help protect our business and your account from fraud and other illegal activities. This may include using your personal data to maintain, update and safeguard your account. We may also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites . We will do all of this as part of our legitimate interest. An example of this is checking your password when you login and using automated monitoring of IP addresses to identify possible fraudulent log-ins from unexpected locations. With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email and web about relevant products and services including tailored special offers, discounts and promotions etc. Of course, you are free to opt out at any time. We will send you communications required by law or which are necessary to inform you about our changes to the services we provide you or directly relating to your account with us. For example, updates to this Privacy Notice, security notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent when sent by email or text message. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations. The Tuning Works may also use logged information containing email addresses and subject information to help diagnose problems. In addition, The Tuning Works may also use personal data to improve on the level and type of service offered to its clients. As part of this interest in improving the service provided, The Tuning Works may process personal data for the purposes of sales analysis and client usage statistics. We use cookies. A cookie is a small text file that is stored in your browser, for example Internet Explorer. The majority of websites, on the web, use cookies to enhance their web pages and allow functionality such as remembering that you have logged into your account. We use a cookie to remember that you have logged in. We also use cookies for statistical purposes such as counting the number of visits to a page or whether a mobile phone is used. This data allows The Tuning Works to provide a better service as we tailor our website development around what our you and our other visitors need. We do not recommend blocking or removing cookies as this may result in the web site or control panel not working. To find out how to enable/disable cookies see http://www.allaboutcookies.org (opens in a new window; please note we cannot be held responsible for the content of external websites).

To Whom Does The Tuning Works Share Personal Data?

The Tuning Works does not share information for advertising or financial gain. We may need to share you postal address in order to deliver a product. This being with another trusted supplier or delivery company. In extreme cases, where required by law, we may be forced to release personal information regarding our customers to permit the investigation of credit card fraud, illegal use of the Internet, or cases of misconduct on our Web sit.

How Long Will The Tuning Works Keep Your Personal Data?

The Tuning Works will keep your personal information for as long as necessary to meet any legal, statutory and regulatory obligations and as long as you need to have services delivered. You may request your account to be deleted at any time.

Individuals Rights

The law within the United Kingdom of Great Britain and the European Economic Area gives individuals the right to access and rectify their personal data held by The Tuning Works. This includes:
- The right of access from The Tuning Works, for a prescribed fee, confirmation that personal data is held, as well as a written description of such personal data, the purpose(s) for which it is being used, the source(s) of the personal data and details of any recipients.
- The right of rectification. You, the data subject, shall have the right to rectify incomplete personal data we hold about you. Rectification of personal data can be carried out at any time via an online form.
- The right of erasure. You, the data subject, shall have the right to withdraw consent to The Tuning Works to continue using your data. This may result in the cancellation or ownership transfer of your domain name/s. This excludes personal data needed to be kept for legal reasons such as finance records.
- The right to restrict processing. Article 18 of the GDPR gives individuals the right to restrict the processing of their personal data in certain circumstances.
- The right to object. You, the data subject, shall have the right to object to processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling); direct marketing (including profiling); and processing for purposes of scientific/historical research and statistics.
- The right not to be subject to automated decision-making including profiling. The Tuning Works does not perform any automated profiling or decision-making based upon personal data.
NOTE: The Tuning Works may refuse to accept your individual rights in certain cases. This may be for security reasons (for example, via an unverified email or verbal request) in which case, we will explain the reason and your right to make a complaint to the ICO or another supervisory authority.

Children

The Tuning Works cannot accept orders from anyone under the age of 18 years old. Individuals under 18 should consult with their parent or guardian about the use of this site.

The Legal Basis We Rely On For Processing Personal Data

The law on data protection sets out a number of different reasons for which a company may collect and process personal data. For The Tuning Works, we require your personal details in order to provide you with a service. When collecting personal data, we will make it clear which data is necessary in connection with a particular service.

Questions And Queries

If you have any questions or queries which are not answered by this Privacy Policy, or have any potential concerns about how we may use the personal data that we hold, please contact The Tuning Works here: sales@thetuningworks.com Policy Updates This Privacy Policy is regularly reviewed to ensure that we continue to meet the highest standards and to protect your privacy. We reserve the right, at all times, to update, modify or amend this Policy in order to ensure our compliance with data privacy requirements and to reflect changes within The Tuning Works operating procedures. We suggest that you review this Privacy Policy from time to time to ensure that you are aware of any changes we may have made. However, we will not significantly change how we use information you have already given us without your prior agreement. If You Have A Complaint If you have a complaint regarding the use of your personal data then please contact us via our contact page and we will do our best to help you. If your complaint is not resolved to your satisfaction, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioners Office. You can contact them by calling 0303 123 1113 or online at https://ico.org.uk/concerns (opens in a new window; please note we cannot be held responsible for the content of external websites).