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Liability Special clause for parts made by Cougar Red These parts and kits are designed and manufactured for competition use and are sold "as-is without warranty".
The entire risk as to performance and quality is with the with the buyer. It is a condition of our making these parts available that it is solely the decision of each individual, rider,
team member or team whether they choose to use any parts supplied and in doing so this absolves The Tuning Works and Cougar Red of any claims
including damage to equipment and/or injury to personnel irrespective of how caused.
For other manufacturers their own terms and liabilities apply.
Prices All prices displayed are in Pounds Sterling. It is important you have
entered the correct country of residence for delivery. If you are outside the UK and Europe 'EC' you will not be charged the VAT on any purchases.
Deposits The Tuning Works reserves the right to charge a minimum deposit of 50% of the order value for any non-stock special order items. This deposit is non-returnable and non-refundable
in the event of cancellation by the customer of the order for any reason, based on the customer's implicit instructions to order the goods on their behalf.
Postage Terms All UK orders over £30 are sent Royal Mail Special delivery with appropriate insurance when shipped from our loaction.
All export orders are shipped by the fastest possible route considering weight.
Returns Goods are only accepted for return in the event
that they were incorrectly supplied by ourselves, or are faulty and the following conditions are satisfied: We are notified within 3 days of receipt Items are returned fastest route possible
Items are returned carriage paid Items are returned complete in suitable packaging for the journey All returns are to be accompanied by your name, address, invoice number and reason
for return We are not responsible for any labour charges incurred during the fitment or removal of faulty or incorrectly supplied parts. If returning from OUTSIDE the EC you must write
"Faulty mail order items returned - do not charge duty" if you do not do this and we are charged for import tax you will not be refunded this portion of our costs. We will agree between
you and us to replace or refund prior to return of the goods so stock can be controlled accurately. Goods which are correctly supplied by us, but which you wish to return for any other
reason than being faulty, will only be accepted subject to complying with all the above conditions. They will also be subject to a 25% restocking fee to cover our processing costs. Returns
for EEC residents If you are resident within the EEC then the following additional rules to those shown above apply under the Consumer Protection, Distance Selling Regulations 2000:
You have the right to cancel your order at any time up to the end of seven working days after receipt of the goods. A working day is any day other than a weekend, Bank Holiday, or other
Public Holiday. If you wish to exercise your right of cancellation prior to any goods being shipped you must give notice to The Tuning Works via e-mail giving details of the goods ordered, the
date they were ordered and your reason for cancellation. You do not have the right to cancel the contract if the order is for goods which by their nature cannot be returned, or are liable to
deteriorate or expire rapidly, any non-stock goods ordered specifically for you on your instructions, or any goods ordered specifically for you on your instructions for which a deposit has been paid.
To exercise your right of cancellation after goods have been shipped you must give notice to The Tuning Works e-mail giving details of the goods ordered, invoice number and your reason for
cancellation within seven days of receipt of the goods. Goods returned by virtue of this clause must be returned within 14 days of their receipt by yourself in their original packaging and with all
relevant packaging, seals and enclosures intact and unbroken. Failure to comply with this clause will result in a fee of 10% of the invoiced value of the goods being retained to cover the costs of
replacing the damaged packaging. If you choose to exercise your right of cancellation after the goods have been dispatched to you then you are responsible for returning them to us at your own cost.
You must take reasonable care to ensure that the goods are not damaged whilst in return transit to us. You are responsible for any loss or damage caused as such, we therefore strongly recommend
that you use an insured carrier service to return the goods to us. Once you have notified us that you are cancelling your contract and returning the goods we will refund within 30 days of the receipt
of the goods by ourselves. This refund will be for the original invoice value paid by you, minus any postal charges incurred in sending the goods to yourself and minus a 25% re-stocking and processing fee.
You do not however have the right to cancel the contract under any of the following conditions: If the order is for goods which by their nature cannot be returned or are liable to deteriorate or expire rapidly.
If the goods have been installed, fitted or used in any way whatsoever. If the order is for any non-stock special order goods ordered specifically for you on your instructions .
If the order is for any non-stock special order goods ordered specifically for you on your instructions for which you were required to pay a deposit at the time of ordering.
Order shortages and carrier damages Please advise us of any shortages or carrier damage within 3 days of receipt of your goods. We regret that beyond this time we may be unable to process your claim.
Prices and product specifications We reserve the right to vary the price or specification of any product at any time. Our aim is to keep the web-site up to date within 24 hrs of any changes.
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